Lead Technical Account Manager

📋 Description

• Prioritize, escalate, and resolve technical product issues
• Provide industry-specific compliance guidance
• Role-specific training for developers, testers, product teams, and security admins
• Drive adoption and integration of Black Duck in customer CI/CD pipelines
• Optimize technology usage, manage complexity, and promote best practices
• Act as a strategic advisor, aligning with customer priorities and AppSec strategy
• Advocate for customers internally, orchestrating resources to drive outcomes
• Increase customer efficiency by resolving challenges and speeding value
• Foster community and knowledge-sharing across teams and stakeholders

🎯 Requirements

• Software development exp in C/C++, Java, C#, JavaScript, Python, Ruby, Go, or Kotlin
• AppSec/DevSecOps experience
• TAM or other customer-facing experience
• Strong knowledge of app security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Proven ability to influence and guide customers through transformation
• Excellent communication, relationship-building, and PM skills
• At least 8 years in a customer-facing technical role
• Ability to travel up to 15% as needed
• Bachelor’s degree in CS, Engineering, or related STEM field

🎁 Benefits

• Specialized training and mentorship from leaders
• Growth through cutting-edge projects
• Opportunity to expand technical and leadership skills
• Collaborative, inclusive culture