Netradyne

201-500
14 jobs posted

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Lead Technical Support Engineer

Added

13 days ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

salesforce postgresql sql mysql jira

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead first-level liaison with customers
Diagnose and resolve technical issues
Collaborate with engineering, QA, and product teams
Support in-field hardware/software issues on connected vehicle platforms
Work in a 24x7x365 operations center with weekend shifts

🎯 Requirements

6–8 years in technical support, SaaS or cloud
SQL knowledge; experience with Postgres/MySQL
Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
REST APIs and webhooks experience
Root-cause analysis and clear communication of findings
Strong problem solving and collaboration in fast-paced teams

🎁 Benefits

Inclusive, diverse workplace
Equal-opportunity employer

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