Leader Enterprise Customer Success, NA

📋 Description

• Lead the North America Enterprise CSM team, owning strategy, retention, expansion, and executive
• Coach and develop a team of CSMs; collaborate with Sales, Product, and Support to deliver
• Own renewal forecasting and drive cross-functional action plans to resolve churn risk.
• Manage high-touch engagement including success planning, executive reviews, health scoring, and
• Advocate for enterprise needs with Product/Engineering and influence the roadmap priorities.
• Act as an executive sponsor on strategic accounts, engaging VP/C-level stakeholders.

🎯 Requirements

• 7+ years in Customer Success/Account Management or related, with 2+ years leading a team.
• Proven ability to retain and expand enterprise/strategic accounts ($100K+ ACV).
• Experience building/scaling CS processes and playbooks in growth environments.
• Strong executive presence and experience navigating multi-stakeholder relationships.
• Data-driven, comfortable with forecasting, health scoring, and CS/BI tooling (Gainsight, ChurnZero
• Excellent coaching, communication, and cross-functional collaboration skills.

🎁 Benefits

• Competitive salary and stock options
• Health benefits
• Unlimited PTO and parental leave
• Tuition reimbursement
• Opportunities for additional incentives and equity