Review and validate reports of violations flagged by agencies, ensuring compliance with law and
Support users' concerns and provide exceptional customer service.
Analyze current processes and initiate changes to scale operations and enhance user experience.
Respond to reports from legal and government entities via email.
Collaborate with Stripe teams to enhance product offerings and messaging for new features.
Gather insights on how thousands of Stripe users operate and scale.

🎯 Requirements

Excellent written and verbal communication skills.
1.5-6 years of experience in customer service or operations supporting users.
Organized, self-starter with passion for solving user challenges.
Ability to identify opportunities to improve operational efficiency.
Process-oriented mindset with ability to get things done.
Comfortable working in an in-office environment with cross-team collaboration.

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