Investigate, triage, resolve complex Tier 1 escalations.
Analyze logs, databases, and system behavior to diagnose root causes.
Act as liaison between customers, engineering, and product to report bugs and feature requests.
Document resolutions and processes to improve support workflows.
Monitor key alerts and tickets to proactively address platform issues.
Contribute to internal tools and scripts to boost support efficiency.

🎯 Requirements

4+ years in technical support or DevOps with customer-facing work.
Strong Linux knowledge: CLI, logs, debugging.
Experience with ad tech platforms (DSPs/SSPs).
Proficient SQL skills (Postgres/MySQL) and DB querying.
Understand ad tech concepts: serving, bidding, pixels, tracking, reporting.
Proven ability to manage customer issues and communicate clearly.

🎁 Benefits

Remote-first culture with global team.
Opportunity to learn from top talent worldwide.
Wellbeing focus including optional health and time-off programs.

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