Licensed Loan Advisor

📋 Description

• Guide borrowers through the home lending app, outlining next steps and expectations.
• Build trust with borrowers via phone and written channels; deliver a high-quality experience.
• Manage application tasks with accuracy and attention to detail; ensure files progress smoothly.
• Identify issues in borrower information and partner with teams to resolve quickly.
• Support borrower communications, including complex questions and updates.
• Contribute to process improvements to strengthen operations and borrower experience.

🎯 Requirements

• Must have an active NMLS license.
• 2+ years in mortgage, lending, or related financial services supporting customers.
• Experience handling complex customer communications, verbally and in writing.
• Experience reviewing borrower documentation (tax forms, financial statements, credit info) within a lending process.
• Experience supporting HELOC or mortgage products.
• Knowledge of mortgage laws, regulations, and compliance.

🎁 Benefits

• Competitive compensation with base pay, bonus, and equity.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) US only.
• Comprehensive health coverage (medical, dental, vision).
• Health Savings Account contributions (US only).
• Paid time off, holidays, and parental leave.