Licensing Operations, & Financial Resolution Specialist

📋 Description

• Operational owner for licensing, billing, entitlement, and customer data matters across global
• Investigate discrepancies across CRM, billing, licensing, and support systems; ensure data
• Partner with Sales, Finance, Operations, Support, and technical teams to resolve issues within SLAs.
• Monitor license expirations and data anomalies; contribute to reports and health assessments.
• Deliver accurate, proactive, and transparent resolutions while prioritizing cases.
• Support customers in accessing products, licenses, and entitlements as purchased.

🎯 Requirements

• Hands-on experience with Salesforce and NetSuite; willingness to learn additional systems.
• Experience with Zendesk or other ticketing tools is a plus.
• Strong data quality, reconciliation, and cross-system investigation skills.
• Fluent English (written and spoken) for global communication.
• Attention to detail, analytical thinking, and ability to manage multiple cases and SLAs.
• Collaborative, team-oriented approach across Sales, Finance, Operations, and Support.

🎁 Benefits

• Permanent full-time employment (CLT) with a 42-hour work week.
• Remote work from Brazil with hybrid option for Serra Gaúcha or São Paulo residents.
• Compensation in BRL.
• Opportunity to work in a global, cross-functional environment.
• Exposure to Salesforce, NetSuite, licensing operations, billing processes, and master data