Managed Helpdesk Support Analyst (Dutch/French Speaking)

📋 Description

• Own and progress cases to resolution using available resources.
• Escalate cases in a timely manner.
• Communicate with global teams to achieve goals.
• Document solutions and guidance for future issues.
• Maintain empathy and help customers under pressure.
• Contribute to case resolution and knowledge sharing.

🎯 Requirements

• Candidates fluent in Dutch and/or French.
• Excellent written and verbal communication.
• Ability to plan, prioritise workload and meet deadlines.
• Experience in Aftersales and/or Helpdesk support beneficial.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent customer service orientation.

🎁 Benefits

• Hybrid work model
• Competitive salary in CZK
• Inclusive environment and career development