Managed Services Program Manager

📋 Description

• Lead strategic customer programs as main operational interface
• Build trusted exec relationships with customers and partners
• Coordinate cross-functional delivery across teams
• Govern governance, reviews, escalation protocols, and risk management
• Identify delivery and satisfaction risks; implement mitigations
• Lead escalations and drive remediation actions

🎯 Requirements

• Bachelor’s degree or equivalent experience
• 7+ years in program management, managed services, or related roles
• Proven success with enterprise relationships in high-touch settings
• Strong governance, risk management, and escalation skills
• Excellent written and verbal communication with executives
• Ability to manage escalations and resolve conflicts

🎁 Benefits

• Annual salary range: $99,353–$134,000
• Full-time remote/virtual employment
• Health, wellness, and financial security benefits
• Healthcare access and eligibility-based programs
• Opportunities with strategic enterprise customers
• Leadership role focused on relationships and governance