Manager, Account Management - ShareGate

📋 Description

• Lead a team of 4–8 Account Managers and drive GRR, NRR, and expansion targets.
• Transform renewal motion into a structured, segmented approach with operational performance.
• Build proactive renewal strategies to identify opportunities and risks before renewals.
• Drive cross-sell growth by coaching on second-product conversations and expansion.
• Coach through 1:1s, pipeline reviews, and live deal observation to build commercial capability.
• Identify churn signals and escalate risks before renewal issues.

🎯 Requirements

• 2+ years leading Account Management or Customer Success with renewals/expansion accountability.
• Proven success hitting retention, revenue, and expansion targets in B2B SaaS/tech.
• Experience with high-volume renewals and strategic, consultative relationships.
• Strong commercial/analytical skills to forecast and translate insights into action.
• Ability to lead through change while maintaining trust and performance.
• Strong coaching and feedback abilities.

🎁 Benefits

• Base salary CAD 110,000–130,000, final compensation region-based.
• 65% base / 35% variable compensation structure.
• OTE CAD 170,000–200,000.
• LTIP with long-term growth participation.
• RRSP program; health insurance and telemedicine.
• Annual wellness budget and flexible vacation policy.