Manager, Benefit Verification & Authorization Operations

📋 Description

• Lead Benefit Verification and Authorization functions for Prompt’s clients.
• Manage Team Leads and ensure quality, productivity, and turnaround-time goals.
• Align workloads with client volumes and business needs.
• Use data to identify gaps and drive process improvements.
• Support escalation handling across operational, payer, client, and employee issues.
• Foster a high-performing culture focused on accuracy and ownership.

🎯 Requirements

• 5+ years in healthcare revenue cycle, patient access, Benefit Verification, Prior Authorization, or
• 2+ years people management experience in healthcare ops.
• Strong knowledge of eligibility, benefits, prior authorization, and payer requirements.
• Experience managing teams against productivity, quality, and turnaround-time goals.
• Analytical and problem-solving skills with root-cause capability.
• Ability to manage complex operational and payer escalations; strong leadership skills.