Manager, Client Advocacy

📋 Description

• Lead and manage a team of Client Advocate professionals
• Oversee day-to-day operations for productivity and service quality
• Identify training needs and provide development opportunities
• Monitor client satisfaction and address concerns promptly
• Understand clients’ business goals to deliver tailored solutions
• Assist with day-to-day product sales and pipeline impact

🎯 Requirements

• 3 to 5 years in an account management role in IT consulting
• Bachelor’s degree in business, Communications, or related field
• Proven prospecting and selling track record (hunter and farmer)
• Experience supporting AEs with selling services/solutions
• Experience interfacing with C-Suite/Director level
• Strong negotiation and interpersonal skills

🎁 Benefits

• Health, Vision, Dental Insurance
• 401(k) with company match and disability coverage
• Generous vacation and flexible time off
• Training and development opportunities