Manager, Collections

📋 Description

• Own end-to-end collections and accounts receivable process across customer and merchant segments.
• Lead and mentor a team of collections analysts; track KPIs like aging and recovery rates.
• Run core collections operations: TSYS balance holds, ACH return reporting, monthly write-offs
• Analyze delinquency trends; improve forecasting, cash flow, and operational efficiency.
• Escalation point for tough recoveries; partner with Disputes and Underwriting on risk.
• Bring AI into collections to automate correspondence, triage cases, and surface patterns.

🎯 Requirements

• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including
• Experience leading or mentoring a team.
• Strong grasp of collections processes, billing platforms, and SOC 1, SOX a plus.
• Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets.
• Experience with CRM or ERP systems like Salesforce and Workday.
• Clear communicator who can manage relationships and expectations across teams.

🎁 Benefits

• Health Insurance Coverage: 100% company-paid plan options for employees.
• Financial perks: Competitive compensation with annual bonuses and 401(k) or RRSP where applicable.
• Time for what matters: Flexible Time Off and paid holidays.
• Wellness: Wellness stipends and mental health support.
• Learning and Development: Continuous learning programs and development funds.
• Giving back: Charitable matching gift program and volunteer time off.