Manager, Commercial Account Management

📋 Description

• Hire, coach, and develop a team of commercial account managers, setting clear goals and providing
• Own the team's rolling forecast and consistently meet or exceed quarterly and annual retention and
• Build and refine the playbooks, processes, and tools the team uses to manage the customer
• Review portfolio health regularly with your team, helping them identify churn risk early and
• Get directly involved in complex or high-stakes renewals and expansion conversations, including
• Build scaled account management practices to provide the team leverage and focus their energy on

🎯 Requirements

• 6+ years of experience in a quota-carrying, customer-facing role such as Account Management
• 2+ years of experience directly managing or leading a team of account managers, customer success
• A proven track record of hitting team-level retention and expansion targets (e.g., Gross Renewal
• Strong coaching instincts, you can diagnose what's holding a rep back in a negotiation or renewal
• Strong commercial acumen, with experience overseeing complex, multi-stakeholder renewal and
• Strong technical aptitude and the ability to understand and articulate the value of complex

🎁 Benefits

• 401(k) plan
• Medical, dental, and vision coverage
• Flexible vacation
• Meals on in-office days in the US