Manager, Commercial Customer Success (East Region)

📋 Description

• Lead a team of commercial CSMs to drive onboarding, adoption, advocacy and retention for commercial
• Influence design of upmarket CS strategy and repeatable customer success methodology.
• Partner with Sales, Product and Account Management to represent the team and customers.
• Oversee a team handling 40-55 accounts with a focus on customer value and outcomes.
• Drive transformational change in a fast-paced startup environment.

🎯 Requirements

• Proven track record in Customer Success or Account Management with leadership potential.
• Ability to design onboarding and enablement programs that foster career growth.
• Experience managing commercial customers with complex requirements and multiple stakeholders.
• Strong executive relationship skills and conflict/escalation management.
• Data-driven decision making and clear communication; adept with frameworks.

🎁 Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage with most employee premiums covered.
• Remote-friendly with stipend for remote workspace and connectivity.
• Parental leave, wellness stipend, 401(k) with matching and other perks.
• Office options in SF/NYC and international locations; generous PTO and holidays.