Pure Storage

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Manager, Commercial Operations & Governance

Added

26 days ago

Location

🇨🇿 Prague

Type

Full time

Salary

Salary not provided

Related skills

analytics tableau data governance servicenow

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📋 Description

Lead the CSAT Center of Excellence to transform customer success metrics.
Establish governance frameworks for CapEx and subscription workflows.
Drive end-to-end operational rigor for actionable customer insights.
Manage and coach a team of CSAT COE Analysts.
Collaborate with Legal, Finance, BI, CX to enforce docs and audits.
In-office presence required in Prague.

🎯 Requirements

People & Program Leadership: coach and scale analytics professionals.
Subscription Services Ecosystems: recurring revenue lifecycle knowledge.
Strategic Governance & Analytics: data governance, lifecycle mgmt with ServiceNow/Tableau.
Strategic Planning & CSAT Transformation: end-to-end frameworks spanning product and subs.
Executive Communication & Influence: present trends to senior leadership.

🎁 Benefits

Innovation culture and trailblazers.
Growth opportunities and Fortune Best Workplaces recognition.
Team-focused environment and collaboration.
Perks include wellness resources and team events.

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