MANAGER, CORPORATE TRAINING - CUSTOMER SERVICE

📋 Description

• Lead design, delivery, and evaluation of leadership and manager training programs
• Oversee new employee orientation to align culture and expectations
• Develop customer service training to improve member experience
• Partner with leaders and SMEs to assess needs and create scalable solutions
• Identify skill gaps and translate findings into learning initiatives
• Utilize virtual, instructor-led, self-paced, and blended learning

🎯 Requirements

• Bachelor’s degree in related field with 5+ years of experience; Master’s preferred
• 5+ years leadership experience in L&D; virtual program design and evaluation
• Strong Epic backend knowledge or experience as Epic Super User preferred
• Expert in adult learning theory, instructional design, and learning models
• Experience with Articulate 360 or Adobe Creative Suite
• Proven ability to manage budgets, vendors, and measure program impact

🎁 Benefits

• Base salary range: $89,836 – $143,737 (USD)
• Fully remote work environment
• WFH flexibility with professional home office
• Comprehensive benefits, development opportunities
• Opportunity to influence leadership and workforce capability strategies
• Up to ~15% travel as needed