Manager, Customer Enablement & Advisory Services (Tokyo, Japan)

📋 Description

• Lead, manage, and grow a team of high-performing CEMs
• Set clear goals, mentor, coach, and support career development
• Partner with Sales, Support, Product, and Marketing to meet customer needs
• Ensure exceptional value and experience for enterprise customers
• Engage with customers directly; act as escalation point when needed

🎯 Requirements

• 3+ years of formal people management in Customer Experience, Customer Success, or similar
• 5+ years in customer-facing roles within high-growth SaaS
• Customer-first mindset with strategic thinking and execution
• Proven ability to lead, inspire, scale teams, and foster inclusive, high-performance cultures
• Excellent communication with diverse internal/external stakeholders

🎁 Benefits

• Collaborative, inclusive culture
• Growth opportunities across a scaling post-sales function
• Hybrid/onsite opportunities with a Tokyo hub