Lead and grow the Customer Engineering team while staying hands-on with complex work.
Oversee hiring, coaching, workload, and performance for the team.
Own escalations, ensure high-quality ticket resolutions and playbooks.
Represent CE in cross-functional planning with Engineering and Product.

🎯 Requirements

5+ years in a customer-facing technical role
2+ years managing a technical team
Comfort reading code and deep product knowledge
Experience with Git workflows, CI/CD, code reviews, testing
Data-driven with ability to improve processes via trends
Strong written and verbal communication

🎁 Benefits

Medical, dental, vision insurance
Unlimited PTO and flexible hours
401k plan
Parental leave
Learning stipend and perks stipend
Pet Insurance

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