Manager, Customer Operations (Revenue Operations)

📋 Description

• Own post-sales operations: onboarding, adoption, renewal, expansion.
• Lead renewal forecasting for a clear view of the book.
• Design and run AI and agentic workflows to surface risk and expansion signals.
• Build and execute the digital CS strategy to drive adoption and delight.
• Lead a team and partner with CS leadership to prove revenue impact.

🎯 Requirements

• 5+ years in Customer Success or Account Management
• 5+ years in Customer Operations or Revenue Operations; 2+ years people leadership
• Bachelor's degree or equivalent experience
• Excellent communication and prioritization in a fast-paced environment
• Experience with Salesforce and Outreach
• Builder's mindset; process design with measurable impact

🎁 Benefits

• Flexible time off
• 401k to save for the future
• Medical, dental, and vision coverage for you and dependents
• Parental leave with paid night nurse option
• Infertility/ assisted reproductive services
• Employee referral bonuses