Manager, Customer Research Advisors - India

📋 Description

• Lead a team of Research Advisors on the Customer Success team.
• Support customers on Dscout projects and ensure strong delivery.
• Identify efficiencies and new services for customers.
• Collaborate with Lead Research Advisors and Directors on roadmap.
• Drive enablement, AI-driven resources, time-management strategies.
• Track and own team metrics (utilization, CSAT) and report findings.

🎯 Requirements

• 2+ years of experience as a people manager
• Strong relationship-building and collaboration
• Solutions-oriented with process innovation mindset
• Excellent oral and written communication
• Ability to work collaboratively and independently
• Strong critical thinking and problem-solving

🎁 Benefits

• Competitive compensation with bonus and equity
• Progressive benefits package including flexible PTO, holidays, parental leave, 401k match
• Education stipend and remote work stipend
• Transparent company culture and open communication