Manager, Customer Resilience Management

📋 Description

• Lead a team of Customer Resilience Managers for enterprise accounts
• Direct strategy for managed accounts and cross-functional coordination
• Own full customer lifecycle: onboarding, adoption, growth, renewal
• Drive renewals and activation targets, ensure adoption is met
• Collaborate with Sales, Marketing, Operations, Engineering, QA, IT
• Represent CS on product teams and leadership forums

🎯 Requirements

• Bachelor's degree in a computer-related discipline preferred
• 10+ years in customer success/technical account management
• 3+ years leading and building high-performing teams
• Excellent written and verbal communication skills
• Strong planning, decision-making, staffing, process-improvement skills
• Ability to travel to customer sites and offsites as needed

🎁 Benefits

• US Pay Range: $155,500 – $233,300 USD
• Bonus potential, equity and benefits