Manager, Customer Success

📋 Description

• Lead a team of five Customer Success Managers across the Americas
• Oversee capacity, allocation, and workload balancing
• Own hiring and growth plans for AMER markets
• Drive retention, churn prevention, and expansion with high-value portfolio
• Establish proactive account-health and early-warning mechanisms
• Partner with Sales for expansion opportunities and country launches

🎯 Requirements

• 5+ years in customer-facing roles; at least 2 years in CS/AM within B2B SaaS
• At least 2 years of people-management experience
• Experience managing commercial books with retention and expansion focus
• Strong interpersonal and communication skills; stakeholder influence
• Problem-solving and conflict-resolution abilities; navigate ambiguity
• Operational discipline with recurring deliverables and escalations

🎁 Benefits

• CA$100,000–CA$125,000 annual salary range for Canada
• Fully remote work; work from anywhere eligible
• 40 days paid time off per year
• Mental health support via wellbeing service
• Monthly wellbeing allowance
• Flexible parental leave; job protection up to 12 months