Manager, Customer Success Management

📋 Description

• Recruit, coach and develop the CS team in Milan/Rome hybrid setup
• Define and drive analytics metrics to guide team direction and quarterly/long-term targets
• Lead initiatives to grow customer retention, expansion, satisfaction, and product adoption
• Build relationships across MongoDB teams (Sales, Marketing, Support, Product) and offices

🎯 Requirements

• Bachelor’s degree with 3-4 years of management experience in CS or account management
• Fluency in Italian and English
• Experience managing fast-growing teams using data to drive decisions
• Strong verbal and written communication with executive presence across diverse audiences
• Ability to work in a hybrid Milan/Rome environment; learn MongoDB and databases
• Exposure to enterprise infrastructure tech or NoSQL databases is a plus

🎁 Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave policy
• Disability accommodations in the application/interview process
• Supportive culture and opportunities for personal growth