Added
30 days ago
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Type
Full time
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Salary not provided
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Related skills

account management saas renewals ai data-driven

📋 Description

  • Lead and grow a team of Customer Success Managers
  • Own renewal and expansion targets for your segment
  • Drive data-driven decisions using health and performance metrics
  • Scale operating models and processes for CS at scale
  • Champion AI adoption to streamline CS workflows
  • Partner with product and engineering to resolve customer issues

🎯 Requirements

  • 8+ years in enterprise SaaS
  • 3+ years leading a CS team in SaaS
  • Proven renewals and expansion track record
  • Deep understanding of account management including renewals
  • Strong analytical skills and data-driven decision making
  • Travel ~20-25% based on needs
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