Manager, Customer Success Operations

📋 Description

• Lead tools, processes, and governance to support CS org productivity and efficiency.
• Partner with Account Managers, CSMs, and Support to optimize adoption, retention, and growth
• Own CS metrics definitions, standards, and reporting across the revenue org.
• Oversee CS tech stack and workflows (Salesforce, Gainsight, Clari, Gong, Tableau).
• Escalate and resolve operational issues to maintain scalable processes.
• Collaborate cross-functionally to build scalable playbooks and dashboards.

🎯 Requirements

• 5 to 8 years in a Revenue/CS operations role in a B2B SaaS environment.
• Prior people management experience required.
• Strong understanding of SaaS/CS metrics: NRR, GRR, renewal rate, usage KPIs.
• Experience implementing new technology, workflows, and processes in revenue orgs.
• Strategic thinker with tactical execution, and strong written communication.
• Creative problem solver who enhances productivity; strong project management.

🎁 Benefits

• Base Compensation Range: $140,000 — $154,000 USD
• Equity and a generous benefits program
• Equal opportunity employer with commitment to inclusive work environment