Own customer issues from first response to resolution
Lead root cause investigations and communications to customers
Review logs, debuggers, and reproduction environments to isolate root cause
Improve support systems, reporting, and data management
Provide structured feedback to Product and Engineering on usability and reliability
Partner with Customer Success Managers on escalations and account strategy

🎯 Requirements

6+ years in customer success engineering or similar
At least 2+ years people management
Builder of systems, processes and data reporting
Comfort parsing logs, using debuggers, triaging across firmware, Linux, cloud

🎁 Benefits

Bonus: experience with embedded systems and cloud software
Bonus: scaling a support function and coverage models
Bonus: familiarity with regulated industries like medical devices, aerospace/defense, or automotive

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