Manager, Disputes, Chargebacks and Partner Performance

📋 Description

• Lead and optimize disputes and chargebacks operations using data-driven insights.
• Manage BPO vendor relationships across programs.
• Analyze disputes data (KPIs, aging, provisional credits) to drive improvements.
• Improve routing, workflows, and cardholder outcomes via process optimization.
• Define QA standards and ensure Reg E/Z compliance and network rules.
• Drive tech enhancements across case management, routing, and CRM with AI.

🎯 Requirements

• 7+ years in disputes and chargebacks ops with BPO.
• Strong communication and stakeholder management.
• Proven ability to improve cardholder outcomes via people, processes, or tech.
• Data-driven with aging analysis and regulatory monitoring.
• Tech skills: Google Suite, dispute platforms, Salesforce, Slack, Snowflake, AI.
• Familiar with fintech/payments, especially Reg E and Reg Z.
• Willing to travel globally.

🎁 Benefits

• Multiple health insurance options.
• Flexible time off.
• Retirement plan with company contributions.
• Equity and Employee Stock Purchase Program.
• Parental leave and family benefits.
• Remote work stipend and development dollars.