Own the Emergency Cash recipient support experience across all channels.
Lead the Emergency Cash call center function from onboarding to live responses.
Partner with Product and Engineering to build tech that improves recipient experience.

🎯 Requirements

3–5 years leading customer support or related operations.
Experience building operational systems, procedures, and QA processes.
Proven ability to lead teams delivering high-quality recipient support at scale.
Strong analytical skills with data-driven continuous improvement.
Excellent project management and cross-functional leadership.
Strong written and verbal communication; thrive in fast-moving environments.

🎁 Benefits

Competitive salary with compensation at regional benchmarks.
Annual benefits stipend.
Opportunities for professional growth and ownership across programs.

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