Manager, Forward Deployed Engineering

📋 Description

• Translate customer problems into precise technical requirements, data model implications, and
• Document customer-reported issues and edge cases for product and engineering context.
• Build repeatable processes to prevent loss or garbling of customer problems between teams.
• Lead and mentor a team of forward deployed engineers; manage backlog of work.
• Prioritize work with Product Ops and Engineering leadership to align with roadmap and capacity.
• Establish metrics to track throughput and customer impact; drive improvements.

🎯 Requirements

• 5+ years in a customer-facing engineering role (FDE, solutions engineering, sales engineering, or
• Proven ability to translate messy, real-world problems into clear technical specs for engineering
• Experience building and prioritizing a backlog for a small team under competing deadlines.
• Strong technical fluency—read API docs, discuss data models, troubleshoot integrations with
• Excellent relationship-building with technical and non-technical stakeholders, including executives.
• Clear, structured written and verbal communication; bridge diverse teams.

🎁 Benefits

• Comprehensive medical, dental, vision; HSA/FSAs; life and AD&D insurance.
• 401(k) with company match; parental leave; unlimited PTO; 8 company holidays.
• Short/long-term disability; wellbeing and childcare discounts; learning and development benefits.