Manager, Global Customer Success

📋 Description

• Lead the Global Service Delivery team to provide proactive, consultative customer partnerships.
• Collaborate with Sales, Product, and Operations to align on account strategy.
• Drive adoption and value realization across Bandwidth’s platform and services.
• Develop talent, scale processes, and advocate for customer needs at the department level.
• Oversee after-hours support when needed and manage complex customer issues.
• Travel domestically or internationally for customer or team engagements as required.

🎯 Requirements

• BA Degree; 5+ years in customer-facing roles (account management, service delivery, or program
• 2+ years leading a customer-facing team; ability to influence C-level stakeholders.
• Strong knowledge of program management, VoIP, routing, LNP, and enterprise account management.
• Excellent communication and executive presentation skills; proficient with Jira, Salesforce
• Project management, problem-solving, and ability to manage complex relationships and strategic
• Experience with API and basic software development concepts; adept with standard MS Office tools.

🎁 Benefits

• Competitive compensation and comprehensive benefits package.
• Whole Person Promise: work-life balance, pension contributions, health and life insurance.
• Employee assistance programs, wellness initiatives, and paid time off policies.
• Travel opportunities and supportive work environment for growth.