Manager I, Customer Success Manager

📋 Description

• Lead, hire, onboard, coach, and develop a high-performing team of Customer Success Managers
• Establish clear expectations, goals, KPIs, and operating rhythms, including net revenue retention
• Conduct structured one-on-ones, pipeline reviews, risk reviews, and performance discussions while
• Manage capacity, account assignments, and customer coverage across a high-volume portfolio to
• Own and continuously improve the digital Customer Success journey, including onboarding sequences
• Ensure customers receive measurable value through structured onboarding, adoption, expansion, and

🎯 Requirements

• 2+ years of experience managing and developing a Customer Success or related customer-facing team.
• Experience implementing or managing scaled, low-touch onboarding or account management programs
• Experience working with Customer Success platforms such as Gainsight, Totango, or similar tools.
• Strong understanding of customer success metrics, including adoption, retention, health scores
• Proven ability to use data, CRM systems, analytics, and operational tools to identify opportunities
• Strong problem-solving and solutions-oriented mindset, with the ability to navigate complex

🎁 Benefits

• Annual on-target earnings of $134,172.50–$173,635 USD, depending on city of residence.
• Competitive total compensation combining base salary, performance-based bonus or variable pay, and
• Opportunity to earn differentiated, above-market compensation based on performance.
• Flexible, employee-led remote working model.
• Professional development stipend to support ongoing learning and career growth.
• Comprehensive healthcare benefits.