Manager II, Pro Success

📋 Description

• Lead a 10–12 person Success Specialists team; set expectations and coach.
• Drive retention, revenue, adoption, satisfaction, quality, and productivity.
• Analyze data to identify trends, mitigate risk, and forecast outcomes.
• Partner with Product, Marketing, Sales, Operations, and Analytics to surface insights.
• Build team capability via onboarding, coaching, quality calibrations, and knowledge sharing.
• Lead CS playbooks, AI workflows, processes, and scalable programs.

🎯 Requirements

• 8+ years in Customer Success, Account Management, or post-sales leadership (B2B/SaaS).
• 3+ years leading metrics-driven, customer-facing teams with performance coaching.
• Proven success driving retention, revenue growth, satisfaction, and ops via data.
• Experience building teams via hiring, onboarding, coaching, and career development.
• Ability to influence cross-functional partners and drive improvements via insights.
• Strong analytics, communication, leadership; CRM, CS tech, AI tools.

🎁 Benefits

• Equal opportunity workplace; no discrimination.
• Reasonable accommodation for disabilities.
• Access to Job Applicant Privacy Policy.
• Be mindful of recruitment scams; check our guide.