Manager, Interoperability Support

📋 Description

• Lead and develop a team of 8–13 support representatives across revenue cycle management—claims
• Establish and refine team processes, SOPs, and best practices for a scalable support model.
• Uphold service standards for case management, response times, escalations, and client
• Collaborate with Product, Implementation, Operations, and other teams to investigate root causes
• Monitor performance metrics, benchmark progress, and refine workflows through data-driven insights.
• Apply AI tools to improve patterns, decision-making, and knowledge development within the team.

🎯 Requirements

• 4–5 years in revenue cycle management with knowledge of claims, rejections/denials, and payer
• 2–3 years of supervisory/managerial experience leading a support or operations team.
• Healthcare experience and strong attention to detail.
• Excellent written, verbal, and interpersonal communication skills; exceptional customer service
• Proficiency with Microsoft Office (Excel focus) and experience with CRM tools like Jira and
• Experience leveraging AI tools to enhance productivity and data-driven decision making; familiarity

🎁 Benefits

• Hybrid work model with office presence in Bloomington, MN (3 days/week).
• Base salary range: $100,000 - $115,000 with variable compensation eligibility.
• Benefits-eligible including health plans, PTO, holidays, 401K with company match.