Manager - IT support EMEA

📋 Description

• Set the Vision: drive 1-year and 1-3 year support strategies.
• People Leadership: Lead a distributed team of nine support engineers.
• Drive Performance: Set goals, delegate tasks, and manage performance.
• Culture Carrier: Foster a global, inclusive feedback culture.
• Deliver results & scale impact: Best-in-class IT support for the EMEA region.
• Automation & Process Improvement: Identify automation opportunities to reduce toil.

🎯 Requirements

• 2-5+ years of people management in IT Support.
• Talent developer: recruit, coach, and manage performance.
• Core Systems: cloud tools and identity providers (Google Workspace, Okta, Jamf).
• Support & Automation: ticket systems, data analysis, and scripting to reduce toil.
• AV & Infrastructure: meeting room tech (Logitech, Zoom Rooms) and Grafana.
• Language & presence: Fluent in English; strong in-office presence to manage distributed team across EMEA.

🎁 Benefits

• Amsterdam-based, office-first role; no remote-only positions.
• Opportunity to lead IT initiatives across the EMEA region with a global team.