Manager, Mid-Market Account Management

📋 Description

• Lead a team of 8+ AMs across mid-market clients.
• Drive client growth and retention through scalable processes.
• Collaborate with cross-functional teams to align priorities.
• Coach and develop the team, delivering timely feedback.
• Monitor workflows to ensure quality and coverage.
• Partner with Commercial Training for upskilling.

🎯 Requirements

• 5+ years in Account Management; 3+ years in leadership (SaaS/tech preferred).
• Strategic thinker with data synthesis and pattern recognition.
• Strong coaching, communication, and stakeholder mgmt.
• Proven ability to scale with playbooks and tools.
• Ability to work in a fast-paced, changing environment.
• Bias toward action and continuous improvement.

🎁 Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days, 12 holidays
• Global leave: 22 weeks parental, 2 weeks grandparent
• 401k with employer matching
• Wellness benefits, including Headspace
• Hybrid friendly and work-from-home support