Manager on Duty

📋 Description

• Lead Live Crisis & Incident Escalations: Direct real-time triage and cross-functional alignment
• Bridge Global Shift Hand-offs: Coordinate 24/7 engagement across time zones with other Managers On
• Drive Root Cause & Accountability: Oversee post-escalation RCA and executive follow-up meetings.
• Transform Trend Insights into Improvements: Present recommendations to reduce incident volume and

🎯 Requirements

• Minimum of 5 years supporting Fortune 500s, preferably in enterprise storage, virtualization
• Proven Mission-Critical Incident Leadership: ability to drive stability in high-pressure
• Cross-Functional Technical & Account Navigation: experience with enterprise storage
• Systemic Problem-Solving & Operational Agility: analyze trends and champion process
• Schedule Flexibility: willingness to work flexible shifts for global coverage.

🎁 Benefits

• Flexible time off, wellness resources, and team events; see purbenefits.com for more information.