Manager - Outbound Sales (CX - NA)

📋 Description

• Lead Bangalore-based outbound AE and BD teams for Freshdesk in North America
• Own end-to-end sales lifecycle from outbound pipeline to deal closure
• Set performance standards and operational metrics for outbound teams
• Analyze regional territory data and campaign metrics to optimize messaging
• Introduce AI at the last mile to personalize outbound outreach at scale
• Foster a high-performance, inclusive team culture with psychological safety

🎯 Requirements

• 8–10 years in B2B SaaS sales with 2-3 years of people management
• Proven end-to-end sales experience targeting North American enterprise/mmid-market
• Regular one-on-ones, timely feedback, clear career development for reports
• Data-driven decision-making with advanced analytics to identify gaps
• Ability to articulate outbound goals and align with GTM objectives
• Willingness to work permanent night shift onsite in Bangalore

🎁 Benefits

• Company-paid health benefits
• Career growth and leadership development
• Inclusive, high-performance culture