Manager - Outbound Sales (CX - NA)

📋 Description

• Lead outbound AE/BD teams for Freshdesk in North America.
• Own end-to-end sales lifecycle for the territory, from prospecting to closing.
• Onsite, night-shift role based in Bangalore to support US business hours.
• Coach, scale, and drive quota attainment for the team.
• Align outbound strategies with product features and regional campaigns.
• Leverage AI at the last mile to personalize outreach at scale.

🎯 Requirements

• 8–12 years B2B SaaS sales experience with 2–3 years of direct people management.
• Proven end-to-end sales cycle experience targeting NA enterprise/mid-market.
• Regular one-on-ones, performance feedback, and clear career development for reports.
• Strong data-driven decision making and analytics to identify performance gaps.
• Ability to articulate outbound goals and align with GTM objectives.
• Willingness to work permanent night shift onsite in Bangalore and use AI-enabled sales tools.

🎁 Benefits

• Global, diverse work environment with emphasis on inclusion.
• Opportunity to influence a high-growth CX software business.
• Professional growth and leadership development opportunities.