Manager, Personalized Support

📋 Description

• Lead teams focused on personalized customer support experiences
• Improve operational performance and scalable support strategies
• Partner with cross-functional teams to enhance service delivery
• Develop processes and documentation for scalable support operations
• Coach and develop team members to strengthen performance and career growth
• Analyze feedback and data to identify improvement opportunities

🎯 Requirements

• Experience managing customer support, customer success, or related operational teams
• Proven ability to lead, coach, and develop high-performing teams
• Strong understanding of support operations, workflows, and customer experience principles
• Experience using data and performance metrics to improve processes
• Strong problem-solving and stakeholder management abilities
• Ability to collaborate across multiple teams and manage competing priorities

🎁 Benefits

• Competitive compensation package
• Equity and bonus programs potential
• Medical, dental, and vision coverage
• 401(k) retirement savings
• Paid time off and parental leave
• Remote-first, flexible work environment