Manager, Premium Support

📋 Description

• Lead and mentor a team of Technical Account Engineers in Collibra's Premium Support offering.
• Drive a culture of continuous learning, operational excellence, and customer trust.
• Own relationships across Sales, Customer Success, and Professional Services to reduce churn and
• Ensure Premium deliverables exceed customer expectations and that teams are trained on product and
• Act as a technical escalation point and prioritize complex issues and hot tickets.

🎯 Requirements

• Proven experience in technical support leadership in an enterprise SaaS environment.
• Ability to translate complex technical concepts for non-technical audiences.
• Strong customer relationship management knowledge and coaching skills.
• Experience building high-performing teams; comfortable in fast-paced settings.
• Proficiency with AI tools (Claude, Gemini, ChatGPT, Copilot) to improve outcomes.
• Bachelor’s degree or equivalent experience.

🎁 Benefits

• Competitive compensation with base salary plus rewards.
• Equity/bonuses, flexible benefits, and a comprehensive rewards package.
• Benefits details available on the Collibra careers page.