Manager, Product Support - APAC

📋 Description

• Lead and grow the Product Support team in APAC for a fast-growing B2B SaaS company.
• Partner with Support leaders, Product, Engineering, and Customer Success to implement effective
• Inherit a team of ~5 Specialists; scale the team as the region grows.
• Balance strategic foresight with operational execution in an ambiguous, regional context.

🎯 Requirements

• Strong leadership of technical B2B SaaS Support teams with a culture of excellence and empathy.
• Systematic thinking to improve Support processes and tooling.
• Customer-centric mindset with ability to handle escalations and ensure great experiences.
• Technical aptitude to discuss APIs, integrations, and system workflows with technical teams.
• Analytical, data-driven decision-making and KPI tracking.
• Experience with ticketing, analytics, Help Center, and related Support systems.

🎁 Benefits

• Competitive compensation and equity opportunities.
• Stock option exercise window and unlimited PTO with generous allowances.
• Equipment, software, and budget to stay productive.
• Education budget for conferences and professional development.