Lead multiple regional CX operations teams across locations for performance and stability
Manage staffing, channels, and CX objectives as part of CX leadership
Drive operational excellence and scalability for future growth

🎯 Requirements

5+ years in customer experience/operations or contact center management
2+ years leading people managers or large teams
Strong data-driven mindset with analytics to inform decisions
Experience in vendor management, workforce planning, and service delivery
Excellent communication in English and cross-functional collaboration
Ability to coach, onboard, and improve field performance across regions

🎁 Benefits

Full-time benefits tailored to country of operation
Healthcare, dental, mental health support, retirement options, paid time off
Inclusive, equal-opportunity workplace with ADA accommodations

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