Manager, Scaled Customer Success

📋 Description

• You'll be a coach and mentor: Help emerging CSMs ramp quickly and then continue to grow and refine
• You’ll drive customer success: Lead your team in executing Scale CS plays focused on critical
• You’ll optimize with AI: Constantly look for ways to deconstruct traditional workflows, leveraging
• You’ll foster an Okta culture: Cultivate a culture of calculated risk-taking, encouraging your team
• You’ll set goals and give feedback: Define what success looks like for your team, check in with
• You’ll be a team player: Work with other leaders across Okta (Sales, Support, Product, etc.) to

🎯 Requirements

• 8+ years of relevant experience with a Bachelor’s degree, or equivalent combination of education
• 6+ years in Customer Success. Experience in a pooled/scaled Customer Success team, and/or
• 2+ years of managerial / leadership experience, or equivalent.
• A proven track record and motivation for onboarding, nurturing and growing an early-in-career team.
• Demonstrated success leading effectively in a dynamic, high-growth, and fast-paced environment, and
• Clear communicator, who leverages data, workflow diagrams, logic, and strong analytical skills to

🎁 Benefits

• Note: Benefits section not exhaustively listed in data. See official policy for details.