Manager, Technical Support Engineering (Bare Metal)

📋 Description

• Lead daily support operations for Bare Metal infrastructure across client environments.
• Triaging incidents, drive escalations, and ensure hardware is monitored and delivered effectively.
• Build and lead Infrastructure Support team; collaborate with product, engineering, and infra teams.
• Manage client communications during escalations to ensure transparency and satisfaction.
• Mentor team members and scale processes as we grow.

🎯 Requirements

• 5+ years leading infrastructure support, data center ops, or physical compute teams.
• Hands-on Linux administration and CLI proficiency.
• Experience with hardware diagnostics, troubleshooting, and replacements (servers, power, cabling).
• Experience with high-performance rack-scale hardware and GPU compute nodes.
• Understanding of GPU infrastructure (NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or quick
• Proven incident/escalation management ownership of production-impacting issues.

🎁 Benefits

• Competitive benefits package; medical, dental, vision insurance.
• Company-paid life insurance; disability, FSA/HSA, 401(k) with employer match.
• Paid Parental Leave; flexible PTO; tuition reimbursement.
• Employee Stock Purchase Program (ESPP); AI/ML workload-friendly culture.