Manager - User Experience

📋 Description

• Order-to-delivery experience: speed, reliability, and predictability of the fulfillment promise
• Post-order experience: returns, refunds, and how fast/painlessly they resolve
• Customer support: treating support volume as a signal to fix root causes, not just a queue to clear
• The fast delivery network bet: reimagining what "fast" means for value e-commerce, and what
• A team of 10–15: you'll build, coach, and scale a pod of builders (not just managers)

🎯 Requirements

• B.Tech/MBA from a premium institute preferred
• 3–5 years overall experience; 1+ years in management consulting, strategy & ops, or a
• Proven experience leading teams (min. 1 year managerial experience)
• Strong analytical and structured problem-solving skills
• High ownership, strong bias for action, comfortable with ambiguity
• Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho

🎁 Benefits

• Competitive compensation and equity tailored to role and experience
• MeeCare wellness program covering physical, mental, financial, and social wellbeing
• Parental support, retirement benefits, and learning & development assistance