Mass Claims Campaign Manager

📋 Description

• Lead a hybrid team of onshore and offshore staff to prepare client documentation for litigation.
• Oversee mass claims, mass arbitration, and mass tort programs.
• Collaborate with legal, communications, and operations teams to meet attorney needs.
• Improve operational efficiency and client experience through KPIs and action plans.
• Manage workloads, staffing, and scheduling to maintain service levels.
• Drive collaboration and clear communication across teams and with clients.

🎯 Requirements

• Experience coaching and building strong teams; strong leadership skills.
• Proficiency with legal or case management software; Excel expertise; SQL preferred.
• Excellent communication and customer service abilities.
• Ability to work independently or as part of a team; strong problem-solving.
• Ability to adapt to deadline-driven environments and manage multiple reports.
• Bachelor’s degree preferred; 2+ years of contact center/management experience.

🎁 Benefits

• Hybrid work model with four days/week in the Chicago office and one day/week remote.
• Discretionary bonus and benefits.