Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate, and timely service via phone, email, chat, SMS, video calls, and other
• Listen actively, show empathy, and navigate internal processes to meet customer needs.
• Build rapport and ensure a positive, personalized customer experience.
• Protect privacy and PHI, complying with HIPAA and regulations.
• Back up other departments and perform assigned duties as needed.

🎯 Requirements

• High school diploma or equivalent; associate degree preferred.
• 2+ years in healthcare customer service, health plan, or outbound calling roles; inbound/outbound
• Excellent communication, empathy, and problem-solving skills.
• Strong verbal and written English; ability to explain complex healthcare information clearly.
• Experience with CRM software and Microsoft Office; ability to learn quickly.
• Ability to work independently and in a team; handle stressful situations professionally.

🎁 Benefits

• Remote-first workplace with home office stipend and flexible schedule.
• Comprehensive benefits package for eligible employees, including health plans, 401(k) match, life
• Total compensation details discussed during hiring; compensation ranges may vary by location.