Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate, timely service to Customers via phone, email, chat, SMS, video, and
• Listen to understand needs; navigate processes and resources; build trust with Customers.
• Support cross-department needs and handle varied duties as assigned.
• Protect PHI/PII and comply with HIPAA and applicable laws.
• Assist in outbound enrollment outreach and program education for care management.
• Operate within outbound dialer workflows and meet productivity/quality targets.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years in healthcare customer service or outbound calling roles; inbound/outbound experience
• Strong empathy, communication, and problem-solving skills; ability to explain complex healthcare
• Proficiency with CRM systems and Microsoft Office; ability to learn quickly.
• Ability to work independently and as part of a team; handle stressful situations professionally.
• Knowledge of medical terminology and healthcare benefits preferred; bilingual a plus.

🎁 Benefits

• Work from Home: fully remote with equipment provided; internet requirement noted.
• Comprehensive benefits for eligible full-time employees; 401(k) with employer match
• Paid time off and paid parental leave; ongoing learning and development opportunities.