Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate, and timely service to Customers through multiple channels (phone
• Listen actively to understand needs and concerns with empathy and patience.
• Help Customers navigate internal processes and resources for desired outcomes.
• Build rapport and trust for a positive, personalized experience.
• Protect PHI and comply with HIPAA and applicable laws.
• Backup and support other departments as needed.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years in customer service in health/healthcare or outbound roles (telemarketing, enrollment
• 1+ year in healthcare contact center or outbound environment.
• Excellent verbal/written English; strong communication and empathy; ability to explain complex
• Comfort with outbound calling, scripted flows, and dialer-based workflows.
• Proficiency with computers, CRM software, and MS Office.

🎁 Benefits

• Work from Home: fully remote company with equipment provided.
• Medical, Dental, Vision plans; 401(k) with employer match; Life and Disability insurance; EAP.
• Paid time off; paid parental leave; learning and development resources.
• Remote-first culture with focus on privacy and data security.